Terms & Conditions
Welcome to VancationsUK. By using our website and booking our luxury motorhome hire services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
1. General
These Terms and Conditions govern the use of our website and the booking of motorhome hire services. By accessing our website or making a booking, you agree to these Terms. If you do not agree with these terms, please do not use our website or services.
We reserve the right to modify or update these Terms at any time, and any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed of any updates.
2. Booking and Payments
Booking Process: To reserve a motorhome, you must complete the booking form on our website or contact our customer service team. A valid credit or debit card is required to secure your booking.
Deposit: A deposit is required at the time of booking to confirm your reservation. The deposit amount will be specified during the booking process. The balance is due before or on the day of motorhome collection.
Payment Methods: We accept payment via credit/debit card, bank transfer, or any other method specified on our website. All payments are processed securely.
Booking Confirmation: Your booking will be confirmed once your deposit is received and processed. A confirmation email will be sent to you with the details of your booking.
3. Cancellations and Refunds
Cancellation by You: If you wish to cancel your booking, please notify us in writing as soon as possible. The following cancellation charges will apply:
More than 30 days before the start of the hire: Full refund of deposit.
15-30 days before the start of the hire: 50% of the total booking amount will be refunded.
Less than 15 days before the start of the hire: No refund of the deposit.
Cancellation by Us: If we need to cancel your booking due to unforeseen circumstances, we will provide a full refund of all payments made. We are not responsible for any additional costs incurred by you, such as travel expenses or accommodation.
4. Collection and Return of the Motorhome
Collection: The motorhome will be available for collection at the agreed-upon location and time. You must present a valid driving license, identification, and any other documents requested during the booking process.
Return: The motorhome must be returned on the agreed return date and time. Late returns may be subject to additional charges.
Condition of the Motorhome: The motorhome must be returned in the same condition it was rented, with all items included in the inventory. Any damages, missing items, or additional cleaning required will result in additional charges.
5. Use of the Motorhome
Driving License: You must hold a valid driving license for at least 2 years and meet the minimum age requirements for the motorhome you are hiring. Drivers must not exceed the maximum age limit as specified in the booking process.
Usage: The motorhome is to be used solely for leisure purposes and within the boundaries of the law. You are responsible for ensuring the motorhome is driven safely and in accordance with traffic laws at all times.
Prohibited Use: The motorhome must not be used for commercial purposes, off-road driving, racing, or any illegal activities. Smoking and pets are not allowed inside the motorhome unless specifically agreed upon.
Fuel and Mileage: The motorhome must be returned with the same fuel level as when it was collected. Any excess mileage may incur additional charges, as specified in your rental agreement.
6. Insurance and Liability
Insurance: All motorhomes come with basic insurance coverage, including third-party liability. However, this may not cover all incidents. You may be required to purchase additional insurance or a damage waiver to cover excesses or certain risks.
Liability: You are responsible for any damage, loss, or theft of the motorhome during your hire period. You agree to indemnify VancationsUK against any claims, damages, or losses arising from your use of the motorhome.
Accidents and Breakdowns: In the event of an accident or breakdown, you must inform us immediately and follow our instructions. We will provide support, but you may be responsible for any costs arising from the incident, including repairs or recovery charges.
7. Responsibility for Property
Personal Belongings: We are not responsible for any personal belongings lost or damaged while on board the motorhome. Please ensure you keep valuables secure during your rental period.
Inventory: An inventory list of the motorhome’s contents will be provided to you at the time of collection. You are responsible for returning all items in good condition. Missing or damaged items will incur additional charges.
8. Privacy
Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
9. Limitation of Liability
VancationsUK is not liable for any indirect, special, or consequential damages arising out of or in connection with your use of our motorhome hire services, including but not limited to loss of profits, personal injury, or property damage, except as required by law.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes or claims arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: contact@vancationsuk.com