FAQ

Frequently Asked Questions

  • You’ll need a full UK driving licence (category B) and must have held it for at least 2 years. Drivers must be aged between 25 and 75 with no more than 6 penalty points.

  • All our vans come fully equipped with:

    • Comprehensive insurance

    • Unlimited UK mileage

    • Breakdown cover

    • Kitchen essentials (pots, pans, cutlery)

    • Bedding and towels (optional add-on)

    • Gas for cooking/heating

    • Cleaning kit and toilet chemicals

    • Full handover and support throughout your hire

  • Yes, we’re pet-friendly! We allow one well-behaved dog per booking. Please make sure to inform us in advance and return the van clean and hair-free.

  • UK travel includes unlimited mileage. If you're travelling abroad, mileage is capped at 150 miles per day, with an additional cost for excess miles.

  • Yes, European travel is allowed with prior approval. Additional insurance and breakdown cover charges will apply. Please let us know your travel plans during booking so we can prepare the necessary documents.

  • Cancellations made:

    More than 6 weeks before pickup: full refund minus £50 admin fee

    2–6 weeks before: 50% refund

    Less than 2 weeks: non-refundable

    We recommend taking out travel insurance to cover any unforeseen changes.